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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long will it take for my order to ship?


Orders are typically processed within 1–3 business days. Once shipped, standard domestic delivery takes 3–5 business days. You’ll receive a confirmation email with a tracking number as soon as your package is on the way.

How can I track my order?

Once your order ships, we will email you a tracking link. You can click that link anytime to view real-time shipping updates for your package.

What is your return policy?


We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. To initiate a return, please send us a message using the form on this page with your order details.

Are international shipping duties and taxes included?


International shipping rates are calculated at checkout. Any local customs duties, taxes, or import fees are the responsibility of the customer upon delivery.

Orders

Below are some of are common questions about orders

Can I change or cancel my order after placing it?


Because we process drop orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please reach out to our team immediately through the contact form.

What payment methods do you accept?


We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for secure and seamless checkout.

I received a damaged or incorrect item. What should I do?


We apologize for the mix-up! Please send a message through our contact form within 48 hours of receiving your package with your order number and photo proof, and we’ll resolve it immediately.

Why was my order or payment declined?


Ensure your billing address matches the address linked to your payment card. If details match and the issue persists, we recommend contacting your bank or trying an alternative payment method.

Products

Below are some common questions about our products

How do I find the right fit or sizing?


Our athletic gear is designed with a modern, athletic true-to-size fit. We recommend ordering your usual size for a tailored fit, or sizing up if you prefer a looser, relaxed look.

Will sold-out items or drops be restocked?


Most of our drops are limited-edition releases. Once an item or size sells out, it may not be restocked. We recommend subscribing to our newsletter to get early access to future drops.

How should I wash and care for my Sweez Athletics gear?


To preserve fabric performance and print quality, machine wash cold inside out with like colors. Hang dry or tumble dry on low heat. Do not iron directly over printed graphics.

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